Privacy Policy

Last updated: 1 June 2024

Tenerife Painters ("we", "us", "our") operates the website https://tenerifepainters.es. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or contact us, in accordance with the General Data Protection Regulation (GDPR).

Who We Are

Tenerife Painters is a painting and decorating business based in Tenerife, Spain. For any questions about this policy or your personal data, you can reach us at:

Email: info@tenerifepainters.es
Phone: +34 637 687 341

What Data We Collect

We keep the data we collect to a minimum. The personal data we process falls into the following categories:

Contact form submissions: when you fill in our contact or quote request form, we collect the information you provide, such as your name, email address, phone number, and the details of your message or project.
Strictly necessary cookies: small files used to make the website function correctly and to remember your cookie consent choice.

No third-party analytics or marketing tools: this website does not load Google Analytics, advertising pixels, social media trackers, or any other third-party analytics or marketing scripts. We do not track your browsing behavior across this site for statistical or advertising purposes.

Why We Collect This Data

To respond to your enquiries: information submitted via our contact form is used solely to communicate with you about your painting or decorating project, provide quotes, and answer questions.
To operate the website: strictly necessary cookies ensure the website loads and functions properly, and that your cookie consent preference is remembered.

We do not use your data for automated decision-making, profiling, or for any purpose beyond what is described above.

Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR:

Consent: for the use of the cookie consent record and any optional cookies, which you can accept or decline.
Legitimate interest: for the use of strictly necessary cookies required to operate the website securely and reliably.
Pre-contractual / contractual necessity: for processing contact form submissions, in order to respond to your enquiry and, where applicable, prepare or fulfil a service agreement with you.

Data Retention

Contact form submissions: retained for as long as necessary to respond to your enquiry and manage any resulting business relationship, and for up to 24 months afterward for record-keeping purposes, unless you request earlier deletion.
Cookie consent record: retained for up to 12 months, after which you will be asked to confirm your preference again.

After these periods, data is securely deleted or anonymized.

Third-Party Services

Tenerife Painters does not use any third-party analytics, advertising, or marketing services on this website. No visitor data is shared with Google Analytics, social media platforms, advertising networks, or similar services. The only data processors involved are those required to deliver and receive contact form submissions (such as our email provider) and our website hosting provider, both of which process data solely to operate the website and are bound by appropriate data protection obligations.

Cookies

This website uses only strictly necessary cookies, including:

A cookie that stores your cookie consent choice, so we do not ask you repeatedly.
Cookies required for basic website functionality and security.

These cookies do not track you across other websites and are not used for advertising or analytics. Because they are strictly necessary, they do not require separate consent, though your overall consent preference is recorded as described above.

Your Rights Under the GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: ask us to delete your personal data, subject to certain legal exceptions.
Right to data portability: request your data in a structured, commonly used, machine-readable format.
Right to object: object to our processing of your data based on legitimate interest.
Right to withdraw consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
Right to lodge a complaint: file a complaint with your local data protection supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, as required by the GDPR.

Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: